PATIENT INFORMATION

APPOINTMENTS

Standard consultations are for 10 minutes. If you have a number of problems or a complex issue to discuss please let the receptionist staff know upon booking your appointment so they can allocate more time for you to speak to the doctor. Walk-in emergencies will be dealt with promptly – please let reception know as soon as entering the surgery. You can also contact the locum service (13 SICK) after hours if you have urgent medical needs.

CANCELLATIONS

If you are unable to keep a scheduled appointment, it is important that you notify us as soon as possible by phoning reception on 95473511 or 95624662.  This can help us to offer the appointment to other patients on our waiting list.

PRIVACY POLICY

NEW PATIENTS

Please arrive 10 mins early or download and complete the new patient form and email to us at ssmc.vic@gmail.com before your appointment.

Your medical record is a confidential document. Our policy is to maintain security of personal health information to ensure that this information is only available to authorised members of staff. Only information necessary to manage your healthcare and associated tasks will be collected. A copy of the Privacy Policy is available on request.

REFERRALS

Please ensure you have an up to date referral prior to your specialist appointment because referrals cannot be backdated. Failure to have a valid referral will result in you losing the Medicare rebate entitlement for the specialist appointment.

FEES

All patients holding a valid Medicare Card are bulk-billed.  Fees may apply for some services, including those not covered by Medicare and procedures. Please call our reception to find out more details.

PRIVATE HEALTH INSURANCE FEES

Direct claiming for BUPA private health insurance and CBHS International Health is available for GP Appointments at Springvale South Medical Centre.  We offer in-centre claiming if you have the following:

- BUPA OSHC (overseas student health cover)

- overseas visitors with BUPA private health insurance.

- CBHS International Health

This means we can help you claim for your consult rebate on the same day.  Please note if there are any issues with processing your private health insurance billing on the day of the appointment, you will be required to pay for the full consultation fee ($80 for a standard consultation) and then claim your rebate back from your insurance company. 

Patients must have their membership card at time of appointment in order to claim.